Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/221992
Title: ISO 9000 : EFFECTS OF ORGANIZATIONAL BEHAVIOUR ON ITS SUCCESSFUL MAINTENANCE IN THE CONSTRUCTION INDUSTRY
Authors: LOW HON INN
Keywords: Building
Project and Facilities Management
Low Sui Pheng
2010/2011 PFM
Behavioural issues
Construction
ISO 9000
Quality management systems
Issue Date: 20-May-2011
Citation: LOW HON INN (2011-05-20). ISO 9000 : EFFECTS OF ORGANIZATIONAL BEHAVIOUR ON ITS SUCCESSFUL MAINTENANCE IN THE CONSTRUCTION INDUSTRY. ScholarBank@NUS Repository.
Abstract: The demand for quality has become a critical factor for organizations to survive in an ever expanding and competitive global marketplace. Embracing organization-wide quality management systems, such as ISO 9000, has been an answer to this challenge of global competition. Although the ISO 9000 was introduced more than two decades ago, its popularity continues today with organizations developing and implementing quality management systems based on it. This popularity is certainly not confined to certain countries as the generic nature of ISO 9000 has enabled its diffusion and application in many countries across a diverse range of businesses. While the nature, scope and technical requirements of certification are well documented and understood through a multitude of research studies, several issues remain unaddressed. Particularly, the needs to deal with non-technical or behavioural issues associated with ISO 9000 maintenance remain unclear. It is noteworthy that there is a general lack of literature on the non- technical and socio-cultural aspects of post-certification ISO 9000 maintenance. This problem is especially accentuated as certification worldwide is entering a saturation phase with focus shifting towards effective post-certification maintenance. As such, it would be crucial for practitioners to realize the influence of behavioural factors and diversified cultures on the maintenance of their quality management systems. For the people-centric construction industry, these issues would be of particular significance. This study highlights the issues present and provides useful insights and lessons for practitioners in their quest for better and more effective measures for the effective maintenance of their quality management systems. More significantly, this study shows that behavioural factors in the non-technical domain do explain and affect the maintenance of ISO9001 quality management systems. This study could also serve as a base point for academics in their continual studies on the associated topic.
URI: https://scholarbank.nus.edu.sg/handle/10635/221992
Appears in Collections:Bachelor's Theses

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Low Hon Inn 2010-2011.pdfMain article1.63 MBAdobe PDF

RESTRICTED

NoneLog In

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.