Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/221300
Title: A STUDY OF SMART FACILITIES MANAGEMENT AND ITS IMPACT ON MANPOWER PRODUCTIVITY IN COMMERCIAL BUILDINGS
Authors: NG JOON KIAT
Keywords: Building
PFM
Project and Facilities Management
Wong Hwee Boon Daniel
2019/2020 PFM
Issue Date: 17-Dec-2019
Citation: NG JOON KIAT (2019-12-17). A STUDY OF SMART FACILITIES MANAGEMENT AND ITS IMPACT ON MANPOWER PRODUCTIVITY IN COMMERCIAL BUILDINGS. ScholarBank@NUS Repository.
Abstract: With the launch of the Smart Nation Initiative in 2014, there is a paradigm shift in Singapore’s built environment industry to expedite the integration of technology to improve citizen’s quality of life. Accompanied by the introduction of the Real Estate Industry Transformation Map in 2018, there was a demand for technology-driven growth and jobs for the industry. However, the adoption of smart technologies in occupant’s daily activities and schedule carries various positive and negative impacts. Due to the lack of studies of the impacts and challenges of adopting smart technologies into the Facilities Management (FM) industry, this study aims to investigate the various degree of impacts of the adoption of smart technologies and how it helps to overcome key challenges faced by the FM industry such as ageing workforce and low manpower productivity. Three of the smart technologies featured in the research are Robot Cleaners, Computerized Maintenance Management Systems and QR codes. These technologies are studied and examined in-depth for their potential benefits using cost-benefit analysis. This study hypothesises that the adoption of the technologies stated above will be able to raise the productivity of the FM team and bring other benefits such as alleviating the impacts of an ageing workforce. Both qualitative and quantitative approach were taken through interviews conducted as well as site visits to get more information about the smart technologies that are used in the FM industry. In addition, literature reviews were done to examine the technologies in this study. Data analysis was then conducted on the information and data collected to consolidate the impacts of integrating these technologies. The adoption of smart technologies in the FM industry has found to bring several benefits, however, due to challenges such as high upfront costs and the lack of understanding of the impacts of adopting these technologies, caused low adoption rates for some of the technologies.
URI: https://scholarbank.nus.edu.sg/handle/10635/221300
Appears in Collections:Bachelor's Theses

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