SINGAPORE'S BUS SYSTEM : ANALYSIS OF COMMUTERS' SATISFACTION AND POTENTIAL IMPROVEMENTS

Abstract

The bus is the most affordable, cost-effective, space-efficient and environmentally friendly mode of motorized travel and thus plays a major role in public transport. However, Singapore’s traffic system does not allocate sufficient priority to the bus which leads to slow travel speed and unreliability of service. Despite this, daily commuters of four major bus lines in Singapore are generally satisfied with the provided bus service but they clearly demand for several improvements. Since actually 47% of the commuters who do not have a car plan to buy one in the future, the government has to take the wishes of the commuters with regard to public transport into consideration in order to both avoid a further decrease in passenger numbers and reach its ambitious goals as stated in the Land Transport Masterplan