Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/217925
Title: CRISIS MANAGEMENT FOR COMMERCIAL OFFICE BUILDINGS IN SINGAPORE
Authors: LIM HUI GIM
Issue Date: 2004
Citation: LIM HUI GIM (2004). CRISIS MANAGEMENT FOR COMMERCIAL OFFICE BUILDINGS IN SINGAPORE. ScholarBank@NUS Repository.
Abstract: Crisis Management is a very important concept for all organizations in a commercial building, as nobody knows when a crisis will happen and dire consequences are common. Good procedures and practices have been laid down for crises like fire and breakdowns. The main task of this research is to examine the level of concern for terrorism in commercial office buildings among users and professionals. The specific objectives of this study are: to determine whether Crisis Management against terrorism is emerging and the factors undermining its successful implementation; to ascertain the ability of Managing Agents in dealing with terrorism; and to explore solutions to improve this ability. Applying data from the two surveys conducted, one with the professionals through experts' interview and another with the users of office space through questionnaire, this study has fulfilled its tasks. The most important factor determining the successful implementation of Crisis Management against Terrorism is the high level of concern for post-crisis effects. The professionals and users are also asked for their views on the ability of the Managing Agent in handling terrorism. Finally, this study ends with a summary of findings to improve the capability of Managing Agent. Recommendations include improving physical protection measures, utilizing technology and employing the use of simulation training.
URI: https://scholarbank.nus.edu.sg/handle/10635/217925
Appears in Collections:Bachelor's Theses

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