Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/210241
Title: BUSINESS CONTINUITY MANAGEMENT (BCM) AND BCM CRITICAL SUCCESS FACTORS
Authors: CHEN KUN HAN
Keywords: Business Continuity
BCM
Critical Success Factors
ISO 22301
Organisational Characteristics
Issue Date: 27-Nov-2021
Citation: CHEN KUN HAN (2021-11-27). BUSINESS CONTINUITY MANAGEMENT (BCM) AND BCM CRITICAL SUCCESS FACTORS. ScholarBank@NUS Repository.
Abstract: Business Continuity Management (BCM) is an organisation's ability to continue delivering services and products at predetermined reasonable ranges amid disrupting situations. Organisations are facing tremendous challenges in the aftermath of COVID-19 epidemic. The need for having business continuity within businesses to succeed is increasingly vital, and this pandemic provides a chance for organisations to discover ways to prepare themselves for the precariousness of crisis, disasters, and even subsequent pandemics. There is a lack of study on the use and effectiveness of BCM in Singapore. Hence, the purpose of this study is to explore the rate of BCM adoption in Singapore and to outline the critical success factors that lead to an effective BCM program. Additionally, different organisational characteristics will be used to assess the effectiveness of the BCM critical success factors, while suggesting various recommendations to increase the adoption rate of BCM in Singapore. To identify the BCM critical success factors, a literature review was conducted on multiple business continuity standards and ISO 22301 was used as the ultimate guide. The adoption rate of BCM in Singapore and Asia countries, as well as overseas efforts in increasing the BCM adoption rates was studied. Then after, a survey questionnaire was sent out to organisations to gather views on their BCM practices and their perception on the effectiveness of the identified BCM critical success factors within their organisations. An in-depth analysis conducted revealed a high BCM adoption rate for organisations in Singapore. The different organisational characteristics also suggested contrasting effectiveness of the BCM critical success factors within the organisation. Thereafter, recommendations were provided according to the research findings.
URI: https://scholarbank.nus.edu.sg/handle/10635/210241
Appears in Collections:Bachelor's Theses

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