Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/210224
Title: IMPACT OF COVID-19 ON FACILITIES MANAGEMENT IN SINGAPORE
Authors: TAM JIA YI
Issue Date: 16-Nov-2021
Citation: TAM JIA YI (2021-11-16). IMPACT OF COVID-19 ON FACILITIES MANAGEMENT IN SINGAPORE. ScholarBank@NUS Repository.
Abstract: COVID-19, a novel coronavirus that was first identified in Wuhan, China and subsequently declared by WHO as a pandemic, has caused widespread disruption to businesses, daily activities and operations. Being the first responders on the front line of a pandemic, the facility managers are very important to ensure that business and critical infrastructure facilities are operational during the pandemic. The aim of this research is to investigate the impact of COVID-19 pandemic on facilities management (FM) in Singapore by identifying the challenges and changes faced in managing facilities, and the strategies adopted by facility managers to overcome challenges and manage facilities in the pandemic. Data were collected via a specially designed questionnaire. The industry-wide survey was conducted in the form of an online survey, created using Google Forms. SPSS software was used to analyse the survey results. The findings revealed that the FM sector was only experiencing significant challenges during CB & Phase 1 but not during Phases 2 & 3. The challenges are shortage of FM workers to carry out FM services, increased demand for FM services leading to increased workload of FM workers, increased cost in carrying out FM services and keeping up-to-date with the latest advisories from relevant government agencies. To manage facilities during the pandemic, they also incurred costs increase due to the need to comply with Safe Management Measures and pay more emphasis on essential FM services as compared to pre-pandemic. The main changes are cleaning services, security services, bio-medical waste management, maintaining ACMV system and assessment of new products. It was also found that all of the solutions to overcome the challenges, and FM-related strategies adopted to manage the pandemic, listed in the questionnaire were significantly helpful and effective, except for telecommuting. The top three solutions are focusing on the provision of essential FM services, working closely with the owner of the facility and digitalisation of FM supervision, checks and approvals. While the top three strategies are utilisation of contactless thermometer at key entrances, issuing PPE to FM staff on-site and providing building occupants/visitors with hand sanitisers at certain locations. As transmission of virus is unpredictable, it is recommended that the government should continue to adopt contact tracing system and involve FM professionals in government- initiated committee discussions or on the implementation of safe management measures. While building owners, MCSTs and FM companies should progressively shift to smart FM and FM contractors should remain proactive to ensure that the facilities are clean and safe to mitigate the risk of any virus transmission.
URI: https://scholarbank.nus.edu.sg/handle/10635/210224
Appears in Collections:Bachelor's Theses

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