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Title: Understanding contribution and seeking behaviour in electronic knowledge repositories
Keywords: knowledge management, electronic knowledge repository, knowledge contribution, knowledge seeking, social exchange, social capital
Issue Date: 22-Oct-2003
Citation: ATREYI MOHAN KANKANHALLI (2003-10-22). Understanding contribution and seeking behaviour in electronic knowledge repositories. ScholarBank@NUS Repository.
Abstract: Organizations are attempting to leverage their knowledge resources by employing knowledge management systems, a key form of which is electronic knowledge repositories (EKR). Many knowledge management initiatives fail due to reluctance of employees to share knowledge through these systems. Motivated by such concerns, this study formulates and operationalizes models to explain usage of EKR for knowledge contribution and knowledge seeking. The models employ social exchange theory to identify individual costs and benefits of using EKR and social capital theory to explain the influence of organizational contextual factors. The models are validated through large-scale surveys. Our findings indicate that enjoyment in helping others, economic rewards, and knowledge self-efficacy significantly impact usage of EKR for knowledge contribution. Perceived utility of results and seeker knowledge growth significantly influence usage of EKR for knowledge seeking. Social capital factors of trust, norms, and identification moderate several relationships between cost and benefit factors and EKR usage. This study contributes to theory building in the area of knowledge sharing and knowledge management, given the theoretical grounding, high construct validity of the measurement scales, strong research findings, and high explanatory power as compared to previous related studies.
Appears in Collections:Ph.D Theses (Open)

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