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Title: Examinations on the multidimensional relationship between TQM and innovation
Keywords: TQM; Innovation; Quality; Multidimensionality; Organic; Mechanistic
Issue Date: 17-Apr-2005
Citation: JIANG FENG (2005-04-17). Examinations on the multidimensional relationship between TQM and innovation. ScholarBank@NUS Repository.
Abstract: This thesis is devoted to have a deeper exploration on the relationship between TQM programs and innovation in organizational practices. A survey was performed among top 500 Singapore organizations in order to validate the multidimensional view provided by Prajogo and Sohal (2003). According to the results, TQM has positive relationships with both quality performance and innovation performance. The results also support that TQM shows multidimensionality. TQM practices take place along several dimensions. The organic dimensions, such as leadership and people management, are related closely to innovation performance, while the mechanistic dimensions, such as customer focus and process management, are more related to quality performance. There is also a level comparison on TQM practices and organizational performances between Australia and Singapore.
Appears in Collections:Master's Theses (Open)

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