CONSTRUCTIVE CONFLICT MANAGEMENT BETWEEN SUPERIORS & SUBORDINATES IN COMPANIES IN SINGAPORE : A STUDY ON A SAMPLE OF LINE-MANAGERS AND SUBORDINATES FROM TWO HOTELS

Abstract

This Advanced Study Project consists of two parts. The first part is a Literature Review of a few of the many existing models and theories on conflict and conflict management. The second part is a field research which attempts to test the validity of Deutsch's Theory of conflict and conflict management in real-life conflict situations. In the field research, a sample of 47 line-managers and subordinates working in two hotels was interviewed. Data collected was statistically and qualita­ tively analysed. It was found that Deutsch's theory was valid in the real­ life conflict situations. The main finding was that when con­ flicts between superiors and subordinates were handled in a co-operative context there were beneficial outcomes like increased work effort, acceptance of agreement and better relationship.