Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/153858
Title: NURSES’ PERCEPTION OF FACTORS INFLUENCING INTERDEPARTMENTAL WORKING RELATIONSHIP IN A TERTIARY HOSPITAL IN SINGAPORE : A DESCRIPTIVE QUALITATIVE STUDY
Authors: JASMINE ANG SHI YI
Issue Date: 25-May-2019
Citation: JASMINE ANG SHI YI (2019-05-25). NURSES’ PERCEPTION OF FACTORS INFLUENCING INTERDEPARTMENTAL WORKING RELATIONSHIP IN A TERTIARY HOSPITAL IN SINGAPORE : A DESCRIPTIVE QUALITATIVE STUDY. ScholarBank@NUS Repository.
Abstract: Background: In today’s specialized and complex healthcare system, it is imperative for departments to foster positive working relationships for provision of efficient, safe and high-quality patient-centred care. However, studies on healthcare working relationships predominantly focused on interprofessional relationships. Limited literature was conducted to examine interdepartmental working relationship and mostly done in Western context. This warrants the exploration of the influencing factors through understanding the experiences and perceptions of nurses in Singapore, to facilitate improvements in enhancing the working relationship. Aim: The aim of this study is to explore the factors influencing interdepartmental working relationship among nurses in a tertiary hospital in Singapore. Methods: A descriptive qualitative study using semi-structured face-to-face interviews was conducted on 12 nurses in a tertiary hospital in Singapore. Purposive sampling was used to recruit nurses from various departments, e.g. medical unit, surgical unit and intensive care unit, until data saturation was achieved. Interviews were audio-recorded and transcribed verbatim. Thematic analysis was performed to generate significant themes and sub-themes. The conceptual framework Structuration Model of Interprofessional Collaboration was used to guide this study. Findings: Three main themes emerged from this study including: (1) Work ethics, (2) Team dynamics for cohesiveness, and (3) Organizational leadership and support which encompass the nurses’ experiences and perceptions of the factors influencing interdepartmental working relationship. Conclusion: Organization’s support and understanding of influential factors are pertinent for improvement of interdepartmental working relationship in a well-functioning healthcare system. Implications: Findings from this study may assist hospitals to develop and implement strategies, formulate policies, or guide curriculum to enhance the interdepartmental working relationship among nurses. Future research, such as longitudinal studies, are necessary to ascertain these findings and deepen the knowledge, through more rigorous exploration to obtain a better representation and a holistic understanding of the phenomenon.
URI: https://scholarbank.nus.edu.sg/handle/10635/153858
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