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dc.contributor.authorLIANG AI HUA
dc.description.abstractThe investigations described in this thesis are principally concerned with the sources and consequences of occupational stress among IT professionals in Singapore. Main effects and moderating effects of demographics, cognitive appraisal, Type A Behavior Pattern (T ABP), coping strategy and social support, in the context of occupational stress, arc also explored in this study. The participants consisted of 317 IT professionals fi·om various organizations in Singapore. Major causes of occupational stress for IT professionals are identified in the current study. It suggests that companies and individuals need to pay more attention to those stressors that have significant negative impacts on IT professionals. The study has confirmed the commonly held perception that IT professionals in Singapore are experiencing a high level of occupational stress. High turnover intention is found to be one of the major consequences of such a high level of occupational stress as perceived by these participants. Demographics are found to affect the occupational stress dynamics in terms of age, marital status and education level. It is found that IT professionals from 36 to 40 years of age are likely to have the lowest job satisti1ction. Singles have much higher turnover intention than those of the married. IT professionals with Bachelor's degree arc likely to have the lowest job satisfaction and highest turnover intention. IT professionals with high TABP arc found to perceive more occupational stress and still have higher job satisfaction and perform a higher quality of work. Cognitive appraisal (primary and secondary) of stress is found to be an important predictor for occupational stress perception and outcomes. The findings show that problem-focused coping strategy is potentially more successful as compared to the emotion-focused coping strategy for IT professionals. Support from supervisors and colleagues is found to enhance the job satisfaction and quality of work, and also helps to reduce the turnover intention and mental health problems. Support from colleagues, however, is found to be positively related to the occupational stress perception. Support from family has no effect in the context of occupational stress. The current study also analyzes 12 occupational stress models along the two dimensions of focus and theoretical foundation. The analysis shows that most of these stress models considered stress the consequence of the interaction between an environmental stimulus and the idiosyncratic response of the individual. A further examination of these models suggests that nine key points are critical for developing an occupational stress model for IT professionals. A mapping of how the existing models incorporate the nine key points is presented. An occupational stress model for research on IT professionals, based on the examination, is developed and adopted in the current study. Implications for management and academic research are discussed. The findings would make managers to be aware that high level of occupational stress is one of the major causes of high turnover rate. The findings may help companies to build up viable occupational stress prevention programmes that can lead to the IT professionals producing a higher quality of work, with greater job satisfaction and a higher level of mental health. The findings have also provided evident support for the suitability and feasibility of the occupational stress model for IT professionals. The study may serve as a theoretical empirical basis for the related study in future. Suggestions for the future research are proposed. It is suggested that in future research, more individual difference variables should be studied, but each study should be narrowly focused upon fewer variables and hypothesis. In addition, cross-cultural investigation is suggested for future research.
dc.sourceCCK BATCHLOAD 20190405
dc.contributor.supervisorYAP CHEE SING
dc.description.degreeconferredMASTER OF SCIENCE
Appears in Collections:Master's Theses (Restricted)

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