Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140371
Title: Institutionalising customer-driven learning through fully integrated customer feedback systems
Authors: Wirtz, Jochen 
Tomlin, Monica
Issue Date: Apr-2000
Citation: Wirtz, Jochen, Tomlin, Monica (2000-04). Institutionalising customer-driven learning through fully integrated customer feedback systems. Research Paper Series (National University of Singapore. Faculty of Business Administration); 2000-014. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 2000-014
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 2000-014
URI: http://scholarbank.nus.edu.sg/handle/10635/140371
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