Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/140363
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dc.titleDesigning service guarantees : is full satisfaction the best you can guarantee
dc.contributor.authorWirtz, Jochen
dc.contributor.authorKum, Doreen
dc.date.accessioned2018-04-19T04:14:55Z
dc.date.available2018-04-19T04:14:55Z
dc.date.issued1999-07
dc.identifier.citationWirtz, Jochen, Kum, Doreen (1999-07). Designing service guarantees : is full satisfaction the best you can guarantee. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-056 : 1-24. ScholarBank@NUS Repository.
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/140363
dc.relation.ispartofseriesResearch Paper Series; 1999-056
dc.typeWorking Paper/Technical Report
dc.contributor.departmentMARKETING
dc.description.sourcetitleResearch Paper Series (National University of Singapore. Faculty of Business Administration); 1999-056
dc.description.page1-24
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