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Title: E-government: A stakeholder relational perspective
Keywords: e-Government, Stakeholder Relational Perspective, Acceptance, Commitment
Issue Date: 24-Feb-2004
Citation: TAN CHEE WEE (2004-02-24). E-government: A stakeholder relational perspective. ScholarBank@NUS Repository.
Abstract: E-governments are becoming an integral part of our lives and the study of this phenomenon has revealed valuable insights from a stakeholder relational perspective. Based on an in-depth case study, this paper addresses the strategic management of stakeholders within the e-government landscape. In particular, the research looks at how the process of stakeholder identification, segmentation and management can be strategized by public institutions to craft cooperative partnerships that are supportive of their e-transformation initiatives. The study concludes that the extent of stakeholdersa?? involvement in e-government campaigns may be conceived as the interplay of the cognitive dimensions of acceptance versus commitment. From this notion, a two-dimensional framework can thus be devised to distinctively segregate the diversity of stakeholders participating in a typical e-government process into the four main categories of Engineers, Dissidents, Seasoners and Skeptics, each with its own corresponding relational strategy.
Appears in Collections:Master's Theses (Open)

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