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Title: Understanding individual resistance to information technology in e-government : An IT acceptance tri-pillar model
Keywords: E-government, China, information technology, individual resistance, organizational behavior, organizational rule
Issue Date: 23-Dec-2003
Citation: NING ZHAOXIN (2003-12-23). Understanding individual resistance to information technology in e-government : An IT acceptance tri-pillar model. ScholarBank@NUS Repository.
Abstract: As a component of e-Government strategy, information technology (IT) enables government office work to convert from a??paper-and-pencila?? processing to an on-line computer system. However, it is found that government staff are not ready to use new IT equipment, or even reluctant to use them. The study is a small piece of work to explore why some individuals poorly use on-line computer systems while others do not from the organizational perspective. The research reviews the Theory of Reasoned Action (TRA) and the Technical Acceptance Model (TAM), and points out that besides perceived usefulness and ease of use, other factorsa??job-related concern, organizational rule, habita??should be considered. Based on the survey data and interview information of three cases from China, this research presents a new TRA base modela??IT Acceptance Tri-pillar Model (ITAT) to predict individual IT use by looking at three dimensions: attitude toward IT, subjective norm, and behavioral inertia. Compared with TAM model and other TRA base models, the ITAT model is an attempt to set up links and evaluate relations between individual (attitude toward IT) and organization (subjective norm), and between past (behavioral inertia) and present behavior.
Appears in Collections:Master's Theses (Open)

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