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Title: Telephone counselling in psychiatry
Authors: Ng, T.P. 
Leng Fones, C.S.
Kua, E.H. 
Keywords: Telephone counselling
Issue Date: Nov-1998
Citation: Ng, T.P., Leng Fones, C.S., Kua, E.H. (1998-11). Telephone counselling in psychiatry. Singapore Medical Journal 39 (11) : 488-490. ScholarBank@NUS Repository.
Abstract: Aim of study: To study the description of callers using a telephone helpline to improve support to patients in between appointments. Method: This includes creating a helpline in the department and getting psychiatrists, medical officers, psychologists and social workers trained to man this line during office hours. Information from callers were recorded and analysed using SPSS for MS Windows version 6.0. Results: The callers were mainly females calling about personal problems, namely psychiatric symptoms and sleep difficulties. Half were given specialist appointments and one-fifth were discharged after telephone counselling. Conclusions: Telephone counselling is useful in clarifying medical instructions and supporting psychiatric patients in between outpatient appointments.
Source Title: Singapore Medical Journal
ISSN: 00375675
Appears in Collections:Staff Publications

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