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Title: Reengineering the licensing process for businesses involving multiple government agencies in Singapore
Authors: Tan, A.W.K. 
Shepherdson, C.
Keywords: E-government
Electronic government
Issue Date: 2010
Citation: Tan, A.W.K.,Shepherdson, C. (2010). Reengineering the licensing process for businesses involving multiple government agencies in Singapore. Electronic Government 7 (4) : 346-361. ScholarBank@NUS Repository.
Abstract: This paper aims to highlight and examine the instances and reasons that make online licensing an attractive regulatory instrument to government agencies. It investigates the evolution of e-government in Singapore - one of the leading countries in online government service provision among the Commonwealth countries. A case study is presented detailing how the Singapore Government's online license was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical issues during the evolvement and attainment of Business Process Redesign (BPR) in e-government. Cumulatively, these lessons provide a roadmap for the successful attainment of citizen-centric e-government. © 2010 Inderscience Enterprises Ltd.
Source Title: Electronic Government
ISSN: 17407494
DOI: 10.1504/EG.2010.035720
Appears in Collections:Staff Publications

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