Please use this identifier to cite or link to this item: https://doi.org/10.1504/EG.2010.035720
DC FieldValue
dc.titleReengineering the licensing process for businesses involving multiple government agencies in Singapore
dc.contributor.authorTan, A.W.K.
dc.contributor.authorShepherdson, C.
dc.date.accessioned2016-10-18T06:28:46Z
dc.date.available2016-10-18T06:28:46Z
dc.date.issued2010
dc.identifier.citationTan, A.W.K.,Shepherdson, C. (2010). Reengineering the licensing process for businesses involving multiple government agencies in Singapore. Electronic Government 7 (4) : 346-361. ScholarBank@NUS Repository. <a href="https://doi.org/10.1504/EG.2010.035720" target="_blank">https://doi.org/10.1504/EG.2010.035720</a>
dc.identifier.issn17407494
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/128572
dc.description.abstractThis paper aims to highlight and examine the instances and reasons that make online licensing an attractive regulatory instrument to government agencies. It investigates the evolution of e-government in Singapore - one of the leading countries in online government service provision among the Commonwealth countries. A case study is presented detailing how the Singapore Government's online license was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical issues during the evolvement and attainment of Business Process Redesign (BPR) in e-government. Cumulatively, these lessons provide a roadmap for the successful attainment of citizen-centric e-government. © 2010 Inderscience Enterprises Ltd.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1504/EG.2010.035720
dc.sourceScopus
dc.subjectE-government
dc.subjectElectronic government
dc.subjectLicensing
dc.subjectPolicies
dc.subjectReengineering
dc.subjectRegulation
dc.subjectSingapore
dc.typeArticle
dc.contributor.departmentINSTITUTE OF SYSTEMS SCIENCE
dc.description.doi10.1504/EG.2010.035720
dc.description.sourcetitleElectronic Government
dc.description.volume7
dc.description.issue4
dc.description.page346-361
dc.identifier.isiutNOT_IN_WOS
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