Please use this identifier to cite or link to this item: https://doi.org/10.1111/j.1758-0854.2010.01037.x
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dc.titleEffects of age, gender, and emotional labor strategies on job outcomes: Moderated mediation analyses
dc.contributor.authorCheung, F.Y.
dc.contributor.authorTang, C.S.
dc.date.accessioned2016-07-08T09:25:31Z
dc.date.available2016-07-08T09:25:31Z
dc.date.issued2010-11
dc.identifier.citationCheung, F.Y., Tang, C.S. (2010-11). Effects of age, gender, and emotional labor strategies on job outcomes: Moderated mediation analyses. Applied Psychology: Health and Well-Being 2 (3) : 323-339. ScholarBank@NUS Repository. https://doi.org/10.1111/j.1758-0854.2010.01037.x
dc.identifier.issn17580846
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/125321
dc.description.abstractBased on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, & Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed. © 2010 International Association of Applied Psychology.
dc.description.urihttp://libproxy1.nus.edu.sg/login?url=http://dx.doi.org/10.1111/j.1758-0854.2010.01037.x
dc.sourceScopus
dc.subjectAge
dc.subjectEmotional labor
dc.subjectJob satisfaction
dc.subjectPsychological distress
dc.typeArticle
dc.contributor.departmentPSYCHOLOGY
dc.description.doi10.1111/j.1758-0854.2010.01037.x
dc.description.sourcetitleApplied Psychology: Health and Well-Being
dc.description.volume2
dc.description.issue3
dc.description.page323-339
dc.identifier.isiut000208581700004
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