Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/120089
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dc.titleA PROPOSED METHODOLOGY BASED ON KANO'S FRAMEWORK APPLIED TO JOB SATISFACTION IN MATURE SINGAPOREANS
dc.contributor.authorLOW BAO CAN SAMUEL
dc.date.accessioned2015-06-30T18:00:32Z
dc.date.available2015-06-30T18:00:32Z
dc.date.issued2015-03-27
dc.identifier.citationLOW BAO CAN SAMUEL (2015-03-27). A PROPOSED METHODOLOGY BASED ON KANO'S FRAMEWORK APPLIED TO JOB SATISFACTION IN MATURE SINGAPOREANS. ScholarBank@NUS Repository.
dc.identifier.urihttp://scholarbank.nus.edu.sg/handle/10635/120089
dc.description.abstractJob redesign is often imposed by management as a blanket intervention across the company as current job satisfaction tools do not take into account employee variability and individual differences. Furthermore expectation and needs change over time, hence a robust methodology is required that allows for periodic reassessment. This study introduces a methodology based on the framework of Kano model (Kano, 1984) applied to job satisfaction. The model aims to discover job attributes and its non-linear characteristics. A Kano questionnaire is constructed and analysed using the Kano matrix. Importance Grid Analysis was reinterpreted in this study to complement Kano qualities identified through the matrix. The steady increase in a mature workforce calls for an intervention, hence the methodology was then applied in a case study consisting 200 mature employees in Singapor. Through this case study, we were able to identify the affect of job attributes and set improvement priorities for mature employees.
dc.language.isoen
dc.subjectKano, mature Singaporeans, job satisfaction, Importance Grid Analysis, work motivation.
dc.typeThesis
dc.contributor.departmentINDUSTRIAL & SYSTEMS ENGINEERING
dc.contributor.supervisorTAN KAY CHUAN
dc.description.degreeMaster's
dc.description.degreeconferredMASTER OF ENGINEERING
dc.identifier.isiutNOT_IN_WOS
Appears in Collections:Master's Theses (Open)

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