Please use this identifier to cite or link to this item: https://scholarbank.nus.edu.sg/handle/10635/119992
Title: SMALL WINS MAKE A DIFFERENCE: EPISODIC ACHIEVEMENT AND PERSONAL RECOGNITION EVENTS FOSTER WORK ENGAGEMENT AND PROACTIVE PERFORMANCE
Authors: WANG NAN
Keywords: positive work events, achievement events, personal recognition events, state work engagement, proactive customer performance, motivation, affect
Issue Date: 30-Dec-2014
Citation: WANG NAN (2014-12-30). SMALL WINS MAKE A DIFFERENCE: EPISODIC ACHIEVEMENT AND PERSONAL RECOGNITION EVENTS FOSTER WORK ENGAGEMENT AND PROACTIVE PERFORMANCE. ScholarBank@NUS Repository.
Abstract: TO BETTER UNDERSTAND THE PSYCHOLOGICAL FUNCTIONS OF POSITIVE WORK EVENTS, I DEVELOP AND EXAMINE TWO EPISODIC PROCESS MODELS ON HOW SPECIFIC POSITIVE WORK EVENTS MAKE PEOPLE ?FEEL GOOD? AND ?DO GOOD? RESPECTIVELY. IN CHAPTER 1, DATA FROM 1,293 PAIRED OBSERVATIONS PROVIDED BY 198 EMPLOYEES IN GERMANY SUPPORT THE HYPOTHESES THAT THE TWO TYPES OF SALIENT POSITIVE WORK EVENTS (ACHIEVEMENT AND PERSONAL RECOGNITION EVENTS) ARE POSITIVELY RELATED TO SUBSEQUENT STATE WORK ENGAGEMENT THROUGH PSYCHOLOGICAL NEED SATISFACTION AND ACTIVATED POSITIVE AFFECT. IN CHAPTER 2, USING 1,793 PAIRED OBSERVATIONS FROM 200 NURSES IN CHINA, I FIND THAT PERSONAL RECOGNITION SIGNIFICANTLY INFLUENCES PROACTIVE CUSTOMER SERVICE PERFORMANCE THROUGH PROSOCIAL MOTIVATION. COLLECTIVELY, THIS DISSERTATION SHEDS NEW LIGHT ON POSITIVE WORK EVENTS RESEARCH BY SHOWING THE MOTIVATIONAL FUNCTIONS OF SPECIFIC POSITIVE WORK EVENTS.
URI: http://scholarbank.nus.edu.sg/handle/10635/119992
Appears in Collections:Ph.D Theses (Open)

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