IMPLEMENTING BUSINESS CONTINUITY MANAGEMENT (BCM) USING A KNOWLEDGE BASED DECISION SUPPORT SYSTEM (KBDSS) FOR INDONESIAN CONTRACTORS

Abstract

To become resilient and capable of providing an effective response to crises, Indonesian contractors need to adopt a systematic management concept in their organizations. Business Continuity Management (BCM) provides this framework, where it is not only focusing on overcoming crises, but also conducting activities that are needed for keeping the business operations running during a period of displacement or interruption. The initial step in developing BCM for Indonesian contractors is to understand the BCM implementation through its principles and non-technical aspects which are the organizational culture and institutional forces. Moreover, a Knowledge Based Decision Support System (KBDSS) can be used for developing this guideline. This study provides the contributions to knowledge and practice, particularly to the improved understanding of BCM implementation for Indonesian contractors Also, BCM-KBDSS as the practical contribution is developed where it provides an effective BCM level of preparedness assessment process.