Please use this identifier to cite or link to this item: https://doi.org/10.1108/S1745-3542(2013)0000009006
Title: Travel satisfaction and revisit intention of chinese visitors: The case of singapore
Authors: Guntoro, B.
Hui, T.-K. 
Keywords: Revisit intention
Satisfaction
Singapore
Issue Date: 2013
Citation: Guntoro, B.,Hui, T.-K. (2013). Travel satisfaction and revisit intention of chinese visitors: The case of singapore. Advances in Hospitality and Leisure 9 : 29-47. ScholarBank@NUS Repository. https://doi.org/10.1108/S1745-3542(2013)0000009006
Abstract: Tourism is one of the main income generator for the Singapore's economy. Since China is the second largest tourist group to Singapore in the past 15 years which is due to the newly middle class and the appreciation of Chinese Yuan, this study attempts to explore the market potential by understanding Chinese tourist's repeat visit intention. A sample of 192 Chinese tourists is collected at Singapore Chiang International Airport to study eight selected satisfaction attributes using systematic random sampling techniques. The mean scores indicate that all attributes are above the average. In addition, transportation and environment/safety are tied as the most satisfactory attribute. Further, a logistic regression model identifies which attributes lead the Chinese tourists' likelihood to revisit Singapore. Three attributes entailing lodging, attraction and environment and safety, are significant. The managerial implications are also discussed. Copyright © 2013 by Emerald Group Publishing Limited All rights of reproduction in any form reserved.
Source Title: Advances in Hospitality and Leisure
URI: http://scholarbank.nus.edu.sg/handle/10635/116660
ISBN: 9781781907467
ISSN: 17453542
DOI: 10.1108/S1745-3542(2013)0000009006
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