TENANT SATISFACTION - A CASE STUDY ON THE SINGAPORE SCIENCE PARK
SIM MING HWEE
SIM MING HWEE
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Abstract
The key challenge for most real estate organizations is not whether they should build better
relationships with their tenants, but how they can build lasting relationships in a time with
limited resources to do so. Tenant retention is the key to office building value,
maintenance, and ultimate value enhancement in today's society.
This dissertation attempts to provide an insight of the economics affecting the tenants'
needs and requirement; and more importantly, their satisfaction level. Various attributes
are explored and explained while the importance of each is illustrated and spelt out to
provide references for studies and research.
The study also undertakes to evaluate the contribution of the management in the
Singapore Science Parks I and II and what tenants deemed are the important factors
determining their location and relocation decisions. The evaluation will be analyzed from
the surveys responses received from the tenants.
It becomes evident from the research and the case study on the Singapore Science Park
that pricing or rental rates is the prime source of concern. Other important attributes arising
from the studies are: property management, building amenities, and location.
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Date
2004
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Thesis