MATTILA ANNA

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Full Name

MATTILA ANNA

Variants

Mattila, Anne
Mattila, Anna

Main Affiliation

MARKETING

Faculty

SCHOOL OF BUSINESS

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Funding Agency: Research grant provided by the NUS Business School, National University of Singapore.

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		Issue Date	Title	Author(s)
	1	Jun-2003	Consumer responses to compensation, speed of recovery and apology after a service failure	Wirtz, Jochen ; Mattila, Anna S.