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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
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ORCID
 

Publications

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Type:  Article
Subject:  Social Sciences

Results 1-15 of 15 (Search time: 0.007 seconds).

Issue DateTitleAuthor(s)
117-Jul-2023A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management researchMariani, Marcello; Wirtz, Jochen 
21-Jan-2023Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer SatisfactionAshtar, Shelly; Yom-Tov, Galit B; Rafaeli, Anat; Wirtz, Jochen 
3Jan-2021Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agendaMustak, Mekhail; Salminen, Joni; Ple, Loic; Wirtz, Jochen 
42018Brave new world: service robots in the frontlineWirtz, Jochen ; Patterson, Paul G; Kunz, Werner H; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
52001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
62004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS
71-Jan-2023Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketingKunz, Werner H; Wirtz, Jochen 
8May-2023Corporate Digital Responsibility in Service Firms and Their EcosystemsWirtz, Jochen ; Kunz, Werner H; Hartley, Nicole; Tarbit, James
91-Jan-2023Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellenceWirtz, Jochen ; Hofmeister, Johannes; Chew, Patricia YP ; Ding, Xin David
102013Managing brands and customer engagement in online brand communitiesWirtz, Jochen ; den Ambtman, Anouk; Bloemer, Josee; Horvath, Csilla; Ramaseshan, B; van de Klundert, Joris; Canli, Zeynep Gurhan; Kandampully, Jay
11Apr-2023Metaverse marketing: How the metaverse will shape the future of consumer research and practiceDwivedi, Yogesh K; Hughes, Laurie; Wang, Yichuan; Alalwan, Ali A; Ahn, Sun J Grace; Balakrishnan, Janarthanan; Barta, Sergio; Belk, Russell; Buhalis, Dimitrios; Dutot, Vincent; Felix, Reto; Filieri, Raffaele; Flavian, Carlos; Gustafsson, Anders; Hinsch, Chris; Hollensen, Svend; Jain, Varsha; Kim, Jooyoung; Krishen, Anjala S; Lartey, Jared O; Pandey, Neeraj; Ribeiro-Navarrete, Samuel; Raman, Ramakrishnan; Rauschnabel, Philipp A; Sharma, Amalesh; Sigala, Marianna; Veloutsou, Cleopatra; Wirtz, Jochen 
1220-Jan-2023Putting the "service" into B2B marketing: key developments in service research and their relevance for B2BWirtz, Jochen ; Kowalkowski, Christian
13Oct-2022Service robots: Applying social exchange theory to better understand human-robot interactionsKim, Hyunsu; So, Kevin Kam Fung; Wirtz, Jochen 
14Nov-2022Tourists and AI: A political ideology perspectivevan Esch, Patrick; Cui, Yuanyuan Gina; Das, Gopal; Jain, Shailendra Pratap; Wirtz, Jochen 
157-Jun-2022Viewpoint: cost-effective health care developments and research opportunities in China, India and SingaporeWirtz, Jochen ; Lin, Chen; Das, Gopal