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Jochen Wirtz

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Full Name
Jochen Wirtz
Variants
Wirtz, J.
 
Main Affiliation
 
Faculty
 
Email
bizwirtz@nus.edu.sg
 
Other emails
 
ORCID
 

Publications

Refined By:
Date Issued:  [2001 TO 2009]
Type:  Article

Results 1-20 of 20 (Search time: 0.006 seconds).

Issue DateTitleAuthor(s)
12006Arousal expectations and service evaluationsMattila, A.S.; Wirtz, J. 
22006Biometrics: The next frontier in service excellence, productivity and security in the service sectorHeracleous, L.; Wirtz, J. 
32007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
42001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, AS; Wirtz, J 
52001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
62004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
72004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J ; Mattila, AS
82009Creative restruction - how business services drive economic evolutionWirtz, J. ; Ehret, M.
92001Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction ProcessWirtz, J. ; Mattila, A.
102007How effective are loyalty reward programs in driving share of wallet?Wirtz, J. ; Mattila, A.S.; Lwin, M.O.
112008Managing human resources for service excellence and cost effectiveness at Singapore AirlinesWirtz, J. ; Heracleous, L.; Pangarkar, N. 
122009Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiencesNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
132009Regulatory focus theory, trust, and privacy concernWirtz, J. ; Lwin, M.O.
142009Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategyHeracleous, L.; Wirtz, J. 
152007The effect of meal pace on customer satisfactionNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
162002The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviourWirtz, J. ; Chew, P.
172001The impact of expected variance in performance on the satisfaction processWirtz, J. ; Mattila, A.S.
182007The moderating role of familiarity in fairness perceptions of revenue management pricingWirtz, J. ; Kimes, S.E.
192007The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviorsWirtz, J. ; Mattila, A.S.; Tan, R.L.P.
202008The role of store environmental stimulation and social factors on impulse purchasingMattila, A.S.; Wirtz, J.