Browsing by Author WIRTZ,JOCHEN

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Issue DateTitleAuthor(s)
May-2002Segmentation of library visitors in Singapore : learning and reading-related lifestylesKau, Ah Keng ; Kwon, Jung ; Wirtz, Jochen 
Jun-1997Selecting appropriate customer satisfaction measures : first steps towards a normative frameworkWirtz, Jochen ; Lee, Meng Chung
Apr-1999Should a firm with a reputation for outstanding service quality offer a service guaranteeWirtz, Jochen ; Kum, Doreen ; Lee, Khai Sheang 
Jan-2002Singapore Airlines : what it takes to sustain service excellence - a senior management perspectiveWirtz, Jochen ; Johnston, Robert
2014Singapore Airlines: Achieving Sustainable Advantage Through Mastering ParadoxHeracleous, L.; Wirtz, J. 
2009Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategyHeracleous, L.; Wirtz, J. 
Dec-1998Target-arousal as a mediator of the impact of affect on service satisfactionTan, Rachel Lu Pheng; Wirtz, Jochen ; Mattila, Anna 
2007The effect of meal pace on customer satisfactionNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
2012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management PerspectiveNoone, B.M.; Wirtz, J. ; Kimes, S.E.
Apr-2002The effects of consumer expertise of evoked set size and service loyaltyWirtz, Jochen ; Mattila, Anna S. ; Teo, Swee Cheok
2002The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviourWirtz, J. ; Chew, P.
2010The globe: Singapore airlines' balancing actHeracleous, L.; Wirtz, J. 
Jan-1999The impact of consumer product knowledge on prices of credence goods : an analysis in the context of the antiques marketSim, Siew Lien; Lee, Khai Sheang ; Wirtz, Jochen 
2001The impact of expected variance in performance on the satisfaction processWirtz, J. ; Mattila, A.S.
2000The influence of materialistic inclination on values, life satisfaction and aspirations: An empirical analysisKeng, K.A. ; Jung, K. ; Jiuan, T.S. ; Wirtz, J. 
2007The moderating role of familiarity in fairness perceptions of revenue management pricingWirtz, J. ; Kimes, S.E.
Oct-2001THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORSJOCHEN WIRTZ ; ANNA MATTILA ; RACHEL L P TAN
Oct-2001The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviorsWirtz, Jochen ; Mattila, Anna ; Tan, Rachael L. P.
2007The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviorsWirtz, J. ; Mattila, A.S.; Tan, R.L.P.
2014The role of marketing in today's enterprisesWirtz, J. ; Tuzovic, S.; Kuppelwieser, V.G.