Browsing by Author WIRTZ,JOCHEN

Select a letter below to browse by last name or type
0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Showing results 58 to 77 of 94 < previous   next >
Issue DateTitleAuthor(s)
2010Opportunistic customer claiming during service recoveryWirtz, J. ; McColl-Kennedy, J.R.
2011Optimizing referral reward programs under impression management considerationsXiao, P. ; Tang, C.S.; Wirtz, J. 
2002Perceived fairness of demand-based pricing for restaurantsKimes, S.E.; Wirtz, J. 
2009Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiencesNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
Feb-1996Propositions on how to reduce halo effects in attribute-specific customer satisfaction measuresWirtz, Jochen 
Dec-1999Recent advances in understanding and managing consumer word-of-mouthChew, Patricia ; Wirtz, Jochen 
Apr-1996Reducing halo in satisfaction measures of service attributesWirtz, Jochen ; Loh, Kah Lan
2009Regulatory focus theory, trust, and privacy concernWirtz, J. ; Lwin, M.O.
May-2002Segmentation of library visitors in Singapore : learning and reading-related lifestylesKau, Ah Keng ; Kwon, Jung ; Wirtz, Jochen 
Jun-1997Selecting appropriate customer satisfaction measures : first steps towards a normative frameworkWirtz, Jochen ; Lee, Meng Chung
Apr-1999Should a firm with a reputation for outstanding service quality offer a service guaranteeWirtz, Jochen ; Kum, Doreen ; Lee, Khai Sheang 
Jan-2002Singapore Airlines : what it takes to sustain service excellence - a senior management perspectiveWirtz, Jochen ; Johnston, Robert
2014Singapore Airlines: Achieving Sustainable Advantage Through Mastering ParadoxHeracleous, L.; Wirtz, J. 
2009Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategyHeracleous, L.; Wirtz, J. 
Dec-1998Target-arousal as a mediator of the impact of affect on service satisfactionTan, Rachel Lu Pheng; Wirtz, Jochen ; Mattila, Anna 
2007The effect of meal pace on customer satisfactionNoone, B.M.; Kimes, S.E.; Mattila, A.S.; Wirtz, J. 
2012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management PerspectiveNoone, B.M.; Wirtz, J. ; Kimes, S.E.
Apr-2002The effects of consumer expertise of evoked set size and service loyaltyWirtz, Jochen ; Mattila, Anna S. ; Teo, Swee Cheok
2002The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviourWirtz, J. ; Chew, P.
2010The globe: Singapore airlines' balancing actHeracleous, L.; Wirtz, J.