Browsing by Author WIRTZ,JOCHEN

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Issue DateTitleAuthor(s)
2007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
Apr-2000Congruency of scent and music as a driver of in-store evaluations and behaviorWirtz, Jochen ; Mattila, Anna 
2001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
Oct-1999CONJOINT ANALYSIS: AN EXAMINATION OF THE VALIDITY OF THE SELF-EXPLICATED DESIGN IN THE CONTEXT OF AIR TRAVELTAN LU PHENG ,RACHEL; JOCHEN WIRTZ 
2012Consumer behavior in a service contextTsiotsou, R.H.; Wirtz, J. 
2004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
Jun-1999Consumer cheating on service guarantees : an experimental studyWirtz, Jochen ; Kum, Doreen 
Apr-2003Consumer complaining to firms : the determinants of channel choiceWirtz, Jochen ; Mattila, Anna S. 
Jun-2003Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, Jochen ; Mattila, Anna S. 
2004Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, J. ; Mattila, A.S.
1999Consumer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigmWirtz, J. ; Bateson, J.E.G.
2009Creative restruction - how business services drive economic evolutionWirtz, J. ; Ehret, M.
2010Customers behaving badly: A state of the art review, research agenda and implications for practitionersFisk, R.; Grove, S.; Harris, L.C.; Keeffe, D.A.; Daunt, K.L.; Russell-Bennett, R.; Wirtz, J. 
Jul-1999Designing service guarantees : is full satisfaction the best you can guaranteeWirtz, Jochen ; Kum, Doreen 
Oct-2000Determinants of consumer cheating on service guarantees : results from three experimental studiesWirtz, Jochen ; Kum, Doreen 
Jun-1999Determinants of effective membership marketing : towards a research agendaKum, Doreen ; Wirtz, Jochen 
Nov-2003Determinants of unethical and opportunistic behavior of consumersKum, Doreen ; Wirtz, Jochen 
1998Development of a service guarantee modelWirtz, J. 
Oct-1995Development of a service quality measurement scale for airline passenger servicesWirtz, Jochen ; Shamdasani, Prem N. 
Jul-1998Examining the strategic role of unused service capacity - a theory-in-use approachNg, Irene C. L.; Wirtz, Jochen ; Lee, Khai Sheang