Browsing by Author WIRTZ,JOCHEN

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Issue DateTitleAuthor(s)
2012The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management PerspectiveNoone, B.M.; Wirtz, J. ; Kimes, S.E.
Apr-2002The effects of consumer expertise of evoked set size and service loyaltyWirtz, Jochen ; Mattila, Anna S. ; Teo, Swee Cheok
2002The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviourWirtz, J. ; Chew, P.
2010The globe: Singapore airlines' balancing actHeracleous, L.; Wirtz, J. 
Jan-1999The impact of consumer product knowledge on prices of credence goods : an analysis in the context of the antiques marketSim, Siew Lien; Lee, Khai Sheang ; Wirtz, Jochen 
2001The impact of expected variance in performance on the satisfaction processWirtz, J. ; Mattila, A.S.
2000The influence of materialistic inclination on values, life satisfaction and aspirations: An empirical analysisKeng, K.A. ; Jung, K. ; Jiuan, T.S. ; Wirtz, J. 
2007The moderating role of familiarity in fairness perceptions of revenue management pricingWirtz, J. ; Kimes, S.E.
Oct-2001THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORSJOCHEN WIRTZ ; ANNA MATTILA ; RACHEL L P TAN
Oct-2001The role of affective expectatons in influencing consumers' satistifaction evaluations and in-store behaviorsWirtz, Jochen ; Mattila, Anna ; Tan, Rachael L. P.
2007The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviorsWirtz, J. ; Mattila, A.S.; Tan, R.L.P.
2014The role of marketing in today's enterprisesWirtz, J. ; Tuzovic, S.; Kuppelwieser, V.G.
2013The Role of Metaperception on the Effectiveness of Referral Reward ProgramsWirtz, J. ; Orsingher, C.; Chew, P.; Tambyah, S.K. 
Jun-1996The role of pleasure and arousal in the service satisfaction processWirtz, Jochen ; Bateson, John E. G.
Jun-1998The role of pre-consumption affect in post-purchase evaluations of services - an experimental investigationWirtz, Jochen ; Mattila, Anna 
2008The role of store environmental stimulation and social factors on impulse purchasingMattila, A.S.; Wirtz, J. 
Feb-2002The roles objective and self-assessed knowledge in the consumer search processWirtz, Jochen ; Teo, Swee Cheok; Mattila, Anna S. 
1999The strategic role of unused service capacityNg, I.C.L.; Wirtz, J. ; Lee, K.S. 
Mar-1999Uncertain performance expectations in satisfaction models for servicesWirtz, Jochen ; Chua, Diana; Tan, Rachel Lu Pheng
11-Nov-2016Unlocking value from machines: business models and the industrial internet of thingsMichael Ehret; Jochen Wirtz