Please use this identifier to cite or link to this item: https://doi.org/10.1007/978-3-642-41106-9_16
Title: How do people talk with a virtual philosopher: Log analysis of a real-world application
Authors: Wang, X.
Nakatsu, R. 
Keywords: Log analysis
Non-task oriented conversational agent
Virtual philosopher
Issue Date: 2013
Source: Wang, X.,Nakatsu, R. (2013). How do people talk with a virtual philosopher: Log analysis of a real-world application. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) 8215 LNCS : 132-137. ScholarBank@NUS Repository. https://doi.org/10.1007/978-3-642-41106-9_16
Abstract: Conversation with computers is an important form of human computer interaction. Inappropriately designed conversational agents can easily lead to unsatisfying user experience and even frustration, and this is especially true when the application is deployed in the real world. Currently, research on casual non-task oriented systems and our understanding in how people interact with such agents are still limited. To gain more insights on this issue, we carried out both quantitative and qualitative content analysis of conversation logs collected from a realworld application, featuring a non-task oriented conversational agent as a virtual philosopher. We construct a taxonomy of user utterances to the agent and discuss a few strategies that an agent might employ to provide a better user experience. © IFIP International Federation for Information Processing 2013.
Source Title: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
URI: http://scholarbank.nus.edu.sg/handle/10635/83805
ISBN: 9783642411052
ISSN: 16113349
DOI: 10.1007/978-3-642-41106-9_16
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