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Title: Social Media as Boundary Objects in Crisis Response: A Collective Action Perspective
Authors: TIM YEN NI
Keywords: Social media, boundary objects, crisis response, collective action, case study, ICT and social innovation
Issue Date: 4-Jun-2014
Citation: TIM YEN NI (2014-06-04). Social Media as Boundary Objects in Crisis Response: A Collective Action Perspective. ScholarBank@NUS Repository.
Abstract: During a series of recent natural catastrophes, social media played an increasingly prominent and varied role in crisis response, ranging from facilitating the recruitment of volunteers during an earthquake to supporting spiritual recovery after a hurricane. In this thesis, we propose that social media, beyond the conventional role of providing information support, can also function as boundary objects, which are crucial in spanning the boundaries among involved parties that inherently restrict crisis response. Using the 2011 Thailand floods as a case study, we conceptualize the development and recognition of social media as boundary objects from the perspective of collective action. More specifically, we present a conceptual model with three distinct boundary objects enabled by three collective uses of social media, which are important in bridging the cognitive, relational and social boundaries among the various entities involved in crisis response.
Appears in Collections:Master's Theses (Open)

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