Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/77784
Title: NON-MOBILE TRANSNATIONALISM: AN ETHNOGRAPHY OF CALL CENTER WORKERS IN THE PHILIPPINES
Authors: DINA MARIE BINWAG DELIAS
Keywords: Transnationalism, Service Work, Ethnography, Call Centers, Philippines
Issue Date: 2-Jan-2014
Source: DINA MARIE BINWAG DELIAS (2014-01-02). NON-MOBILE TRANSNATIONALISM: AN ETHNOGRAPHY OF CALL CENTER WORKERS IN THE PHILIPPINES. ScholarBank@NUS Repository.
Abstract: My thesis explores the transnational subjectivity experienced by non-mobile service workers in the Philippine call center industry. I argue that the development of IT enabled service work and shifting global economic conditions has the potential to socially reposition workers to the extent that they have genuinely transnational experiences. This challenges the primacy of mobility as a prerequisite for transnationalism, which is widely accepted in the vast literature on migration and globalization. My work focuses upon Filipino call-center agents in Baguio who interact daily with customers in the United States providing a range of services. In this thesis I show how call center agents, most of who have never been abroad, acquire and reproduce transnational subjectivity, everyday multi-situatedness, and bifocality ? all seen as attributes of the transnational subject. The empirical foundation of my work comes from in-depth and long-term ethnographic engagement with call center workers and their communities, extensive formal interviews with members of the business outsourcing industry, and direct personal observation of all facets of the call-center eco-system.
URI: http://scholarbank.nus.edu.sg/handle/10635/77784
Appears in Collections:Ph.D Theses (Open)

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Delias-FrontMatter.pdf375 kBAdobe PDF

OPEN

NoneView/Download
Delias-NonMobileTransnationalism.pdf1.99 MBAdobe PDF

OPEN

NoneView/Download

Page view(s)

287
checked on Feb 24, 2018

Download(s)

170
checked on Feb 24, 2018

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.