Please use this identifier to cite or link to this item: https://doi.org/10.1109/IEEM.2010.5674209
Title: What leads to differences in success antecedents? Analyzing the effects of offering nature, variety, and service mode
Authors: Xu, B.
Tan, K.C. 
Keywords: Business categories
Offering variety
Routine processes
Services and products
Success factors
Issue Date: 2010
Source: Xu, B.,Tan, K.C. (2010). What leads to differences in success antecedents? Analyzing the effects of offering nature, variety, and service mode. IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management : 911-915. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2010.5674209
Abstract: Service industries have been booming and their specialness is widely discussed. There are suggestions that the developing antecedents would differ between service firms and product firms. However, there are also other means for business categorization, and the antecedents have rarely been studies globally. In this study, framework for future research is proposed based on literature review. The antecedents are grouped as "BASICs": backdrop, atmosphere, supporting system, internal enablers, and customer-related factors. They are suggested to be affected by offering nature, offering variety, and service mode. We also suggested the methods for data collection and analysis. Expectations on the results are also stated. ©2010 IEEE.
Source Title: IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management
URI: http://scholarbank.nus.edu.sg/handle/10635/72426
ISBN: 9781424485031
DOI: 10.1109/IEEM.2010.5674209
Appears in Collections:Staff Publications

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