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https://doi.org/10.1109/IEEM.2010.5674653
| Title: | New service development success factors: A managerial perspective | Authors: | Jin, D. Chai, K.H. Tan, K.C. |
Keywords: | New service development Success factors |
Issue Date: | 2010 | Citation: | Jin, D.,Chai, K.H.,Tan, K.C. (2010). New service development success factors: A managerial perspective. IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management : 2009-2013. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2010.5674653 | Abstract: | Identifying key NSD success factors has long been a hot NSD research topic. However, NSD success factor studies are more descriptive than instructional. From a managerial perspective, we conclude that most NSD success factors identified so far actually relate to four management processes: NSD strategy management, NSD process management, NSD knowledge management, and customer involvement. ©2010 IEEE. | Source Title: | IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management | URI: | http://scholarbank.nus.edu.sg/handle/10635/72356 | ISBN: | 9781424485031 | DOI: | 10.1109/IEEM.2010.5674653 |
| Appears in Collections: | Staff Publications |
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