Please use this identifier to cite or link to this item: https://doi.org/10.1109/IEEM.2010.5674653
Title: New service development success factors: A managerial perspective
Authors: Jin, D.
Chai, K.H. 
Tan, K.C. 
Keywords: New service development
Success factors
Issue Date: 2010
Source: Jin, D.,Chai, K.H.,Tan, K.C. (2010). New service development success factors: A managerial perspective. IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management : 2009-2013. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2010.5674653
Abstract: Identifying key NSD success factors has long been a hot NSD research topic. However, NSD success factor studies are more descriptive than instructional. From a managerial perspective, we conclude that most NSD success factors identified so far actually relate to four management processes: NSD strategy management, NSD process management, NSD knowledge management, and customer involvement. ©2010 IEEE.
Source Title: IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management
URI: http://scholarbank.nus.edu.sg/handle/10635/72356
ISBN: 9781424485031
DOI: 10.1109/IEEM.2010.5674653
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