Please use this identifier to cite or link to this item: https://doi.org/10.1002/qre.822
Title: Fortification of six sigma: Expanding the DMAIC toolset
Authors: Tang, L.C. 
Goh, T.N. 
Lam, S.W. 
Zhang, C.W.
Keywords: Black belt training
Management science
Operations research
Queueing
Six sigma
Issue Date: Feb-2007
Source: Tang, L.C., Goh, T.N., Lam, S.W., Zhang, C.W. (2007-02). Fortification of six sigma: Expanding the DMAIC toolset. Quality and Reliability Engineering International 23 (1) : 3-18. ScholarBank@NUS Repository. https://doi.org/10.1002/qre.822
Abstract: Six Sigma as a quality improvement framework cannot remain static if it is to sustain its value for businesses beyond the first waves of applications. This paper explores the possibilities of enhancing the usefulness and effectiveness of Six Sigma by the integration of established Operations Research/Management Science (OR/MS) techniques. In this paper, we elucidate the needs for OR/MS techniques to enhance Six Sigma deployment in operational and transactional environments and propose a new training roadmap for core Six Sigma professionals (Six Sigma Black Belts) which incorporates these techniques. A matrix relating the components of the proposed training curriculum to the actual deliverables during implementation for a hybrid of operational and transactional environments is also presented. A practical case study is also presented to demonstrate the usefulness of the OR/MS tools in a typical transactional environment. Copyright © 2007 John Wiley & Sons, Ltd.
Source Title: Quality and Reliability Engineering International
URI: http://scholarbank.nus.edu.sg/handle/10635/72333
ISSN: 07488017
DOI: 10.1002/qre.822
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