Bibliometric analysis of service science research: Focus on contribution from Asia

Abstract

The objective of the paper is to describe the contribution of articles by Asian authors in the top journals in service research. This was done by reviewing and evaluating the methodological approaches and the geographical affiliations of authors published in the selected journals. A sample of top journal in service research is selected based on previous literature. The review and evaluation considers all papers published in selected journals over a 14 year period from 1995 to 2008. The papers are categorized and the geographical affiliations are noted. The analysis revealed that Taiwan is the major contributor in service related articles followed by Singapore, Hong Kong, and South Korea. This is the first review and analysis of contribution from Asian institutions in top journals of service research. The study provides valuable insights into the nature of academic publishing by authors from Asian institutions in the burgeoning area of service science. ©2009 IEEE.