Please use this identifier to cite or link to this item: https://doi.org/10.1109/IEEM.2011.6118102
Title: Adoption of new service development tools in the financial service industry
Authors: Jin, D.
Chai, K.-H. 
Tan, K.-C. 
Keywords: adoption
financial service
new service development
service innovation
Issue Date: 2011
Source: Jin, D.,Chai, K.-H.,Tan, K.-C. (2011). Adoption of new service development tools in the financial service industry. IEEE International Conference on Industrial Engineering and Engineering Management : 1185-1189. ScholarBank@NUS Repository. https://doi.org/10.1109/IEEM.2011.6118102
Abstract: This paper looks into antecedents of new service development tool adoption by using Theory of Planned Behavior. Empirical study was conducted among Singapore financial service firms. The results show that usefulness, ease of use, compatibility and resource commitment significantly affect tool adoption behavior. © 2011 IEEE.
Source Title: IEEE International Conference on Industrial Engineering and Engineering Management
URI: http://scholarbank.nus.edu.sg/handle/10635/72276
ISBN: 9781457707391
ISSN: 21573611
DOI: 10.1109/IEEM.2011.6118102
Appears in Collections:Staff Publications

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