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Title: Negotiation-based approach for order acceptance in a multiplant specialty chemical manufacturing enterprise
Authors: Behdani, B.
Adhitya, A.
Lukszo, Z.
Srinivasan, R. 
Issue Date: 4-May-2011
Citation: Behdani, B., Adhitya, A., Lukszo, Z., Srinivasan, R. (2011-05-04). Negotiation-based approach for order acceptance in a multiplant specialty chemical manufacturing enterprise. Industrial and Engineering Chemistry Research 50 (9) : 5086-5098. ScholarBank@NUS Repository.
Abstract: Order acceptance under uncertainty is a challenging problem in supply chain management, especially in make-to-order plants, such as in a specialty chemical manufacturing enterprise. In this work, we consider the effect of rush orders and design a negotiation-based policy for order acceptance. Rush orders pose a complex challenge primarily because the different actors involved (customer and enterprise) have different interests and asymmetric information. In addition, the interaction involves uncertainties both in the short- and long-term. To capture the rich complexity of the problem and provide a conceptual basis for developing agent-based models for such negotiation situation, this paper presents a general framework for negotiation and illustrates it using the customer-enterprise rush order due date negotiation case. On the basis of this framework, an agent-based model is developed. Various experiments are conducted to evaluate the effect of due date negotiation on profit and long-term customer behavior. © 2011 American Chemical Society.
Source Title: Industrial and Engineering Chemistry Research
ISSN: 08885885
Appears in Collections:Staff Publications

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