Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/46535
Title: Quality management systems: A study of authority and empowerment. A survey of construction organizations in Singapore indicates that managing human factors is a key to implementing organizational change
Authors: Pheng, L.S. 
May, C.F.
Keywords: Authority
Effectiveness
Empowerment
Human factors Singapore
ISO 9000
Leadership
Organizational change
Quality management systems
Issue Date: 1997
Source: Pheng, L.S.,May, C.F. (1997). Quality management systems: A study of authority and empowerment. A survey of construction organizations in Singapore indicates that managing human factors is a key to implementing organizational change. Building Research and Information 25 (3) : 158-169. ScholarBank@NUS Repository.
Abstract: This paper examines the types of power in organizations, authority, empowerment, organization politics, employees' resistance to change, leadership style and conflicts within construction organizations which may negate the effective development, implementation and maintenance of quality management systems. The results of a questionnaire and in-depth interviews are analysed. Diverse management factors including support of senior management, appropriate leadership style, cultivating employee's enthusiasm and participation, open communication and feedback must be managed properly to achieve quality management systems in the construction industry.
Source Title: Building Research and Information
URI: http://scholarbank.nus.edu.sg/handle/10635/46535
ISSN: 09613218
Appears in Collections:Staff Publications

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