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|Title:||Quality management systems: A study of authority and empowerment. A survey of construction organizations in Singapore indicates that managing human factors is a key to implementing organizational change|
|Authors:||Pheng, L.S. |
Human factors Singapore
Quality management systems
|Citation:||Pheng, L.S.,May, C.F. (1997). Quality management systems: A study of authority and empowerment. A survey of construction organizations in Singapore indicates that managing human factors is a key to implementing organizational change. Building Research and Information 25 (3) : 158-169. ScholarBank@NUS Repository.|
|Abstract:||This paper examines the types of power in organizations, authority, empowerment, organization politics, employees' resistance to change, leadership style and conflicts within construction organizations which may negate the effective development, implementation and maintenance of quality management systems. The results of a questionnaire and in-depth interviews are analysed. Diverse management factors including support of senior management, appropriate leadership style, cultivating employee's enthusiasm and participation, open communication and feedback must be managed properly to achieve quality management systems in the construction industry.|
|Source Title:||Building Research and Information|
|Appears in Collections:||Staff Publications|
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