Please use this identifier to cite or link to this item:
|Title:||Key performance indicators for measuring contractors' performance|
|Authors:||Ling, F.Y.Y. |
|Source:||Ling, F.Y.Y.,Peh, S. (2005). Key performance indicators for measuring contractors' performance. Architectural Science Review 48 (4) : 357-365. ScholarBank@NUS Repository.|
|Abstract:||Benchmarking can provide an objective analysis of how successful an organisation is performing. The key to developing effective benchmarking is to obtain measures that can provide truthful and significant measurement. This study developed a set of Key Performance Indicators (KPIs) to be used for measuring contractors' performance in the Singapore construction industry. 55 indicators were identified and their appropriateness tested through a mailed questionnaire on clients, consultants and contractors. The results show that 45 of the 55 indicators are be effectively used to measure contractors' performance. 14 of these are recommended as KPIs in the areas of cost, schedule/time, quality, waste management, customer satisfaction, profitability, productivity and safety. This study is significant because it lays down how contractors' performance is to be measured. This will allow comparisons to be made, best practices identified, and improvements made.|
|Source Title:||Architectural Science Review|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Jan 20, 2018
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.