Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/45094
Title: Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service
Authors: Mehta, S.C. 
Durvasula, S.
Issue Date: 1998
Source: Mehta, S.C.,Durvasula, S. (1998). Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service. Journal of Business and Industrial Marketing 13 (1) : 40-53. ScholarBank@NUS Repository.
Source Title: Journal of Business and Industrial Marketing
URI: http://scholarbank.nus.edu.sg/handle/10635/45094
ISSN: 08858624
Appears in Collections:Staff Publications

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