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https://scholarbank.nus.edu.sg/handle/10635/45094
| Title: | Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service | Authors: | Mehta, S.C. Durvasula, S. |
Issue Date: | 1998 | Citation: | Mehta, S.C.,Durvasula, S. (1998). Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service. Journal of Business and Industrial Marketing 13 (1) : 40-53. ScholarBank@NUS Repository. | Source Title: | Journal of Business and Industrial Marketing | URI: | http://scholarbank.nus.edu.sg/handle/10635/45094 | ISSN: | 08858624 |
| Appears in Collections: | Staff Publications |
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