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|Title:||Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service|
|Authors:||Mehta, S.C. |
|Source:||Mehta, S.C.,Durvasula, S. (1998). Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service. Journal of Business and Industrial Marketing 13 (1) : 40-53. ScholarBank@NUS Repository.|
|Source Title:||Journal of Business and Industrial Marketing|
|Appears in Collections:||Staff Publications|
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