Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/45050
Title: A quality roadmap of a restructured hospital
Authors: Chow-Chua, C.F.P.
Goh, M. 
Keywords: Case study
FOCUS-PDCA
Hospital
Singapore
TQM
Issue Date: 1999
Source: Chow-Chua, C.F.P.,Goh, M. (1999). A quality roadmap of a restructured hospital. Journal of The Royal Society for the Promotion of Health 119 (3) : 185-195. ScholarBank@NUS Repository.
Abstract: This paper presents a quality roadmap of a restructured hospital. Specifically, a case study is showcased to reveal how a FOCUS-PDCA model is applied to the General Portering Services (CPS) within a restructured hospital, to provide better service to other departments within the hospital who can then in turn value add to the patient care delivery chain. The preliminary results suggest that implementers of quality and service improvement programmes using the FOCUS-PDCA approach should note some of the key implementation difficulties. These difficulties occur at all levels and include issues relevant to change management, process improvement programmes, accessibility to data, communication and judicious execution of the change process.
Source Title: Journal of The Royal Society for the Promotion of Health
URI: http://scholarbank.nus.edu.sg/handle/10635/45050
ISSN: 02640325
Appears in Collections:Staff Publications

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