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Title: Queues with impolite customers
Authors: Özekici, S. 
Li, J. 
Chou, F.S. 
Keywords: impolite arrivals
jumps and cuts
M/M/s queue
waiting time variance
Issue Date: 1994
Source: Özekici, S.,Li, J.,Chou, F.S. (1994). Queues with impolite customers. Queueing Systems 15 (1-4) : 261-277. ScholarBank@NUS Repository.
Abstract: An interesting behavior of customers arriving to a queue for service concerns the manner in which they join the queue. The arrival discipline of the customers may be impolite, in the sense that an arriving customer who finds all servers busy may pick a position which is not necessarily at the end of the line. We introduce and discuss in detail such an arrival discipline of sufficient generality which has interesting applications. In particular, we show that the more impolite an arrival discipline is, the bigger is the variance of the waiting time. We also study a special model in more depth to provide simple computational formulas for several performance measures. © 1994 J.C. Baltzer AG, Science Publishers.
Source Title: Queueing Systems
ISSN: 02570130
DOI: 10.1007/BF01189240
Appears in Collections:Staff Publications

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