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Title: Quality improvement in the healthcare industry: Some evidence from Singapore
Authors: Chow-Chua, C.
Goh, M. 
Keywords: BPR
Continuous improvement
Total quality management
Issue Date: 2000
Citation: Chow-Chua, C.,Goh, M. (2000). Quality improvement in the healthcare industry: Some evidence from Singapore. International Journal of Health Care Quality Assurance 13 (5) : 223-229. ScholarBank@NUS Repository.
Abstract: Presents an exploratory field research on all hospitals in Singapore, highlighting the different routes hospitals have adopted in pursuing their corporate quality journey for the new millennium. In general, both continuous improvement and innovation-based approaches have generated cost and time savings and helped to streamline work processes. However, the initial survey results show that innovation-based programs require a longer time frame for implementation, are more prone to resistance to change and suffer from program failure. Also, large hospitals and public hospitals are more inclined to implement innovation based approaches while medium-sized hospitals tend to use continuous improvement as a medium for quality improvement. © MCB University Press.
Source Title: International Journal of Health Care Quality Assurance
ISSN: 09526862
Appears in Collections:Staff Publications

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