Exploring the relationships between user information satisfaction and job satisfaction

Abstract

We examined the literature on job satisfaction and user information satisfaction to see if there is sufficient evidence to suggest that the two constructs are correlated. It seems that the factors which affect job satisfaction are similar to those which affect user information satisfaction. Examining user information satisfaction and job satisfaction in isolation would not be rigorous because the effects of relevant contextual variables have to be taken into account. Referring to past research, we identified the relevant contextual variables (age, education, organizational level, frequency of computer use, computer literacy and user training), and then developed a comprehensive framework which allows us to investigate the relationships between the two constructs. We then tested the framework with a small scale study. The results are encouraging. Further research should be done to test the validity of the framework. © 1997 Elsevier Science Ltd.