Trust in developing relationships: From theory to measurement
McAllister, D.J. Lewicki, R.J. Chaturvedi, S.
Lewicki, R.J.
Chaturvedi, S.
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Abstract
To date there has been little empirical research on Lewicki and Bunker's (1995, 1996) multidimensional conceptual framework for understanding the facets of trust within interpersonal relationships-calculusbased, knowledge-based, and identification-based trust-and the processes by which trust relationships emerge and evolve over time. We present the findings of three empirical studies focused on systematic and progressive refinement and validation of a measure of interpersonal trust aligned with this framework. Factor analysis and comparative analyses reported in study 1 show that the three constructs are distinct. However, comparative analyses of responses across contexts revealed that the calculus-based measure was not a form of trust. Furthermore, an additional affect-based trust construct was identified. Factor analysis and invariance test results reported in Study 2 highlight the robustness of knowledge-based, identification-based and affect-based trust measures across three distinct relational settings-trust between coworkers, trust of supervisors in subordinates, and trust of employees in their supervisors. Evidence from longitudinal research, reported in Study 3, shows that trust develops within relationships over time and that the three trust constructs differentially predict trust outcomes. While knowledge-based trust uniquely predicted influence tactic use, all three forms of trust predicted task assistance and reliance, and affect-based trust predicted socio-emotional support provision and self-disclosure. Taken together, the findings across three empirical studies, conducted with very different samples and methodologies, highlight the strength of a new set of measures for empirical work based upon Lewicki and Bunker's developmental theory of trust.
Keywords
Lewicki, Relationship, Trust
Source Title
Academy of Management 2006 Annual Meeting: Knowledge, Action and the Public Concern, AOM 2006
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Date
2006
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Conference Paper