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|Title:||Situational and dispositional predictors of displays of positive emotions|
|Authors:||Tan, H.H. |
|Citation:||Tan, H.H., Foo, M.D., Chong, C.L., Ng, R. (2003). Situational and dispositional predictors of displays of positive emotions. Journal of Organizational Behavior 24 (8) : 961-978. ScholarBank@NUS Repository. https://doi.org/10.1002/job.231|
|Abstract:||The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed positive emotions. For personality factors, extraversion was positively related to displayed positive emotions and neuroticism was negatively related to displayed positive emotions. Usefulness analysis showed that both situational and personality factors contributed significantly to explain the level of positive displayed emotion. Copyright ©2003 John Wiley & Sons, Ltd.|
|Source Title:||Journal of Organizational Behavior|
|Appears in Collections:||Staff Publications|
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