Please use this identifier to cite or link to this item: https://doi.org/10.2753/MIS0742-1222250303
Title: Trust and electronic government success: An empirical study
Authors: Teo, T.S.H. 
Srivastava, S.C.
Jiang, L.
Keywords: E-government
Intention to continue
IS success model
Public sector
Quality
Trust
Issue Date: 2009
Source: Teo, T.S.H., Srivastava, S.C., Jiang, L. (2009). Trust and electronic government success: An empirical study. Journal of Management Information Systems 25 (3) : 99-131. ScholarBank@NUS Repository. https://doi.org/10.2753/MIS0742-1222250303
Abstract: Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the success of e-government Web sites. To fill this gap, this study examines the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. The model is tested via a survey of 214 Singapore e-government Web site users. The results show that trust in government, but not trust in technology, is positively related to trust in e-government Web sites. Further, trust in e-government Web sites is positively related to information quality, system quality, and service quality. The quality constructs have different effects on "intention to continue" using the Web site and "satisfaction" with the Web site. Post hoc analysis indicates that the nature of usage (active versus passive users) may help us better understand the interrelationships among success variables examined in this study. This result suggests that the DeLone and McLean model can be further extended by examining the nature of IS use. In addition, it is important to consider the role of trust as well as various Web site quality attributes in understanding e-government success. © 2009 M.E. Sharpe, Inc.
Source Title: Journal of Management Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/44069
ISSN: 07421222
DOI: 10.2753/MIS0742-1222250303
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